This return and refund policy establishes transparent and commercially fair remedy mechanisms for ReliablookWholesale.in wholesale buyers in situations involving defective products, materially non-conforming goods, quantity shortages, or incorrectly supplied items. Given the nature of wholesale trade, physical returns are managed on a case-by-case basis; credit adjustments and replacements in subsequent consignments are the standard resolution mechanisms.
Buyers must notify ReliablookWholesale.in of any claim within 7 calendar days of receiving goods. Notifications must be submitted in writing through our official communication channel and must include the order and invoice reference, a clear description of the issue, and photographic or video evidence of the defect, damage, or incorrect supply. Claims submitted after 7 days or without supporting evidence may not be accepted. Buyers should preserve affected goods and packaging pending investigation.
Eligible claims include manufacturing defects in apparel, bags, home textiles, kitchenware, or other products; goods materially different from ordered specifications in size, colour, or style; invoice quantity shortages verified against packing records; transit damage where carrier liability does not apply; and goods rendered unsaleable due to packaging failure originating at our dispatch point.
Claims are not eligible where damage results from improper handling or storage after delivery, where goods have already been offered for sale or display, where the complaint relates to subjective style or aesthetic preference rather than objective non-conformity with agreed specifications, or where the issue falls within acceptable manufacturing tolerances for colour, shade, or texture variation.
Upon receipt of a properly documented claim, ReliablookWholesale.in will complete its review within 5 to 7 working days. Based on evaluation, resolution options include replacement of non-conforming or defective items in the next dispatch at no additional charge; credit note issuance adjustable against future wholesale orders; or, in cases of significant and verified non-conformity, proportional refund subject to assessment. Physical return of goods is not required in most cases; where required, logistics coordination will be arranged mutually.
Approved credit notes are confirmed in writing within 7 to 10 working days of claim approval and are applied against the buyer's subsequent wholesale invoices. Detailed credit reconciliation documentation is provided to support buyer accounting records.
ReliablookWholesale.in maintains pre-dispatch quality checks and sample verification programmes to minimise claims proactively. We welcome legitimate claims as part of maintaining our quality discipline and use claim feedback systematically to improve sourcing and packaging practices. Patterns of repeated or unsubstantiated claims may affect future commercial terms.